Terms & Conditions


Boarding and Daycare Requirements

Dogs must be at least 10 weeks old.

Male dogs that are not neutered are permitted, however aggressive behavior or humping will result in the dog being isolated and tagged no-group.

Females that are not spayed are permitted as long as they are not in heat at the time of their stay.

Vaccinations: Dogs must be current on DHPP and Rabies, plus Bordetella every 6 months.(If your dog hasn't had a Bordetella vaccination in over a year, it should be given at least 7 days prior to check-in to provide maximum protection.) Puppies under 16 weeks must have at least two rounds of DHPP and one dose of Bordetella.

If your veterinarian has recommended other vaccination protocols for your pet for health reasons, we will accept a letter from your veterinarian or titers. Your pet cannot be checked in without proof of vaccinations. If you aren't bringing copies with you at check-in, please verify they have been faxed to us at 817-423- 7333.

All pets must be in good health and free from communicable disease for theprevious 30 days.

Pets that have been in a shelter are not allowed in the facility until they have been in a home for 30 days. This is to prevent the spread of communicable disease that may not have surfaced. Many canine diseases are common in shelters and can spread quickly although symptoms may not appear for up to 30 days.

All pets must be free of all parasites including fleas and ticks. If your pet has fleas and ticks at time of check-in, they must be treated at owner's expense and/or may be turned away.

To participate in group play, dogs must be non-aggressive and respect other’s play style. Group Play privileges can be revoked at any time for inappropriate behavior.Inappropriate behavior includes, but is not limited to, resource guarding, bullying, snapping, biting, fighting, or excessive barking or whining. Dogs that bark or whine excessively cause stress and anxiety within the group.

Cancellation Policy (Boarding):

Space is limited and deposits may be required as follows:

Peak Season or Holiday Reservations: We require a $100 deposit to guarantee peak season and holiday reservations. Deposits are applied to your invoice.

In the event of cancelation, $50 will be refunded if cancelation is received at least 7 days prior to your scheduled check-in date. Please note: You will be responsible for payment of all dates reserved during peak season.

Daycare Cancelation Policy:

There is no penalty for canceling daycare, but a phone call is appreciated. If frequent cancelations occur, fees may apply.

Daycare Pass:

Daycare passes are not refundable.

Collar Policy:

For your dog's safety, we remove all collars unless your dog wears a KeepSafe Break-A-Way collar . If you don't have a KeepSafe Break-A- Way collar, you can purchase one at Bark 'N Lounge or your dog can be collar-free.

If your dog is wearing any other type of collar, it will be removed. This is for the safety of your dog. The Break-A- Way collar has a safety feature that will "release" when it is pulled or tightened, ultimately releasing your dog from his or her collar to ensure there is no risk for accidental injury or collar strangulation. Click here to read more.

Personal Belongings:

We will provide bedding, bowls, and toys, but you may bring your pet's bedding and toys as long as they are labeled with your last name. We do our best to insure belongings are returned, but we cannot guarantee items will not be lost or destroyed.

Food and Medication:

We feed YOUR food to reduce tummy upset. Your pets food and medications must be labeled with your pets first and last name along with dosage and instructions. If your pet runs out of food during their stay, there will be a $2.00 charge per day per pet to feed our premium Natures Variety Dog food.

Treats:

We only feed treats provided by YOU. This helps to avoid tummy upset or reactions to food allergies. Please note: For your dog's health and safety, we do not allow rawhides OR any treats made in China.

Illness:

If your pet becomes ill while under our care, they will be separated from the other pets to prevent illness from spreading. You will be contacted and we will seek veterinary care as needed.

Holidays:

Our lobby and our daycare will be closed in observation of the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Years Day.

We will close at noon on Christmas Eve and New Years Eve. There is a $10 surcharge per day and per pet on the above listed holidays. The holiday surcharge is NOT charged for all days boarded. It's only charged for the holidays listed.

Leash Policy:

All dogs must be on leash at drop off and pick up. This is for the safety of your pets.

Group Play Behavior:

For the safety of all our dogs, inappropriate behavior could result in loss of group play privileges. Inappropriate behavior includes, but is not limited to, resource guarding (toys, staff, gates, doors), bullying, biting, fighting, or excessive barking and whining that may indicate stress or anxiety.